Help & Support

Step 1

Pick any offer from the Urban Point app.

Step 2

Before ordering or purchasing a service, inform the staff that you'll use Urban Point. Show your Urban Point offer when you ask for the bill.

Step 3

The staff enters their PIN on the app and applies the discount to your bill.

Subscribing to Urban Point is easy!

For Ooredoo Prepaid users, please follow the steps indicated below:

1. Launch the Urban Point app and log in.
2. Tap on the "Unlock Now" banner located at the top of the homepage.
3. Choose a plan.
4. Follow the instructions on the homepage.

For Ooredoo Prepaid users who top up QAR 65 and above of Ooredoo Hala Super, Data, Flexi & Voice plans:

1. Log into the Ooredoo App within the validity of your recharge.
2. Click on the promo banner under the “Other Offers” section to claim your bonus.
3. Enjoy 30-day Free Access to Urban Point.

Note: In cases of multiple recharges, Urban Point Validity will not accumulate. Urban Point validity will be 30 days from the day of last claim.

Should you have any queries or require clarifications, please don't hesitate to contact us.

You can make the most of your free Urban Point subscription that comes with your postpaid plan. These are those under the new Shahry+ and Qatarna+ plans, as well as those under the 5G Data SIM plans. You may enjoy your free Urban Point subscription until the last day of the current calendar year so long as you keep your postpaid plan active.For more information, please visit the links below.

https://urbanpoint.com/customers https://www.ooredoo.qa/web/en/postpaid-plans/shahry/ https://www.ooredoo.qa/web/en/postpaid-plans/5g-data-sim/ https://www.ooredoo.qa/web/en/postpaid-plans/qatarna/

To activate your free subscription, simply login to your Ooredoo app, scroll down to Ooredoo Offers and choose View All, select Urban Point under the Lifestyle section, then follow the remaining steps to redeem your free subscription.If you have already done the steps but still unable to access the offers, please go to your Ooredoo app, unsubscribe from Urban Point and subscribe again.

Should the issue persist, kindly contact us so that we may assist you in resolving the issue.

Yes, you can enjoy your free subscription until the last day of the current calendar year. The date you see under Membership & Billing refers to your subscription cycle and does not refer to the end of your free subscription period. The subscription cycle is a 30-day period counted from the day you have activated your subscription and this will automatically renew for another 30 days until you cancel.

Your subscription attempt can be declined for a variety of reasons. The most common of which is an insufficient prepaid balance or if you have reached your credit limit with your postpaid account (Shahry+ and Qatarna+ plans). To solve this, please make sure that you top up your account or settle your bills with Ooredoo.If the issue persists, please feel free to contact us.

An access code is 6 character code that is used to gain access to the app, in lieu of a normal subscription.To apply an access code, please tap the Profile icon on the bottom right of the screen in the Urban Point app. Go to Membership & Billing and tap Use Access Code. Input the access code and tap Submit.

If you have trouble receiving the OTP, please check if the mobile number you have entered is correct and make sure that you have a good coverage. If you still have not received your code or if there is an issue with it, please reach out to us by using our Contact Form.

You can check your renewal date under Subscription. You can find this by tapping the Profile icon on the bottom right portion of the screen in the Urban Point app.

You can check how many days are remaining on your access under Membership & Billing. You can find this by tapping the Profile icon on the bottom right portion of the screen in the Urban Point app

For Ooredoo postpaid users (Shahry+ and Qatarna+ plans), Urban Point comes free with your postpaid plan.

For Ooredoo prepaid users, it will either be deducted from your Ooredoo prepaid credit (if you chose a monthly subscription) or your credit card (if you chose a yearly subscription).

For Non-Ooredoo users, you may only avail of our credit card packages for monthly and yearly subscriptions.

To subscribe as an Ooredoo prepaid user, tap the 'Unlock Now' banner at the top of the Urban Point homepage, select 'Pay with Ooredoo credit,' and then you'll be subscribed and billed through your Ooredoo credit.In case your credit balance is insufficient, your access may be extended for another day with a QAR 0.5 rollback charge. This allows you to access the offers even if the full monthly subscription fee cannot be paid.For uninterrupted access to your offers, please ensure that you have sufficient balance.

If you are unable to proceed further with your payment, please make sure that your app is updated to the latest version. If it is up to date but you are still experiencing this problem, please use our Contact Form. Let us know your account details and the issue you are experiencing.

A Promo Code is used to apply a discount to the subscription package you are availing. If you have a promo code, just input the code upon payment and the price of the subscription package you are purchasing should be automatically discounted. If you do not have a promo code, then just leave the field blank and proceed with your purchase.

On the login page, in the Urban Point app, just tap “Forgot Passcode”, enter either the registered email address or the registered phone number associated with your Urban Point account, then tap “Send New PIN”. You will receive a new PIN which you can use to sign in. Upon signing in, we encourage you to change your login PIN to something you only know and easy to remember. You can do this by going to your Profile to edit.If you did not receive the OTP, please contact us.

To unsubscribe from our newsletters, please use the Unsubscribe link of the email newsletter you receive from us. Note that you cannot remove the email address associated with your Urban Point account from receiving confirmation that is directly connected to your redemptions.

The renewal date of the vouchers are not the same date as your subscription. Every used vouchers will renew on the 1st of each month regardless of the date of the renewal of your subscription.

Every offer expires at the end of every calendar month and renews again on the first of the following month. Offer renewal is tied to the 1st of each calendar month regardless of the date of your subscription renewal. For example, if you use a voucher at the 17th of the current month, this voucher will be renewed again on the 1st of the following month, and then you may use it again.

To update your account information, in the Urban Point app, tap the Profile icon on the bottom right portion of your screen. Tap View and Edit Profile then tap the Edit icon on the top right of the screen. Select the information you want to edit.

Note: Mobile number cannot be changed within the dashboard. If you need to change the mobile number you registered with, please use our Contact Form.

There's a chance you have a previous account on Urban Point, as our system only allows one unique mobile number. To proceed, please use a different number for your new account. If you prefer to keep the same number, please contact us, and we'll be happy to help.

Yes, you may share your account with your friends and family. Simply ask them to download the Urban Point app and log in using your credentials. Please only share your account information with individuals you personally know and trust.Any voucher redeemed on one account will be marked as “used” across all devices linked to that same account.

To delete your account, you may go to your profile at the bottom right of the homepage, select “Edit Profile”, then tap on “Permanently delete account”.Please note that this will permanently delete your account and will require you to create a new one if you wish to use it again.

It is not possible to use a landline number with your Urban Point account. Our system requires a valid mobile number to be used for receiving SMS notifications and confirmations.

Yes, you may have more than one account. Please note, though, that our system only accepts one unique email address and mobile number. If you are creating more than one account, you would need to provide another mobile number and another email address.

Redeeming an Urban Point offer using a 4-digit PIN code is a straightforward process:

Step 1: Begin by selecting the offer you wish to redeem, and inform the staff. Please ensure that you're redeeming the offer at the designated location as mentioned in the offer details.

Step 2: Before ordering anything, kindly notify the staff that you intend to use Urban Point. Then, when you're ready to request the bill, present your Urban Point offer.

Step 3: When settling the bill, the staff will enter their 4-digit merchant PIN to apply the discount.

Another way to redeem an offer is by using a Voucher code. Here's how it works:

Step 1: Click on the offer you want to redeem and press "Get your voucher code".

Step 2: Copy the code on your screen and select "Launch the App" at the bottom of the page.

Step 3: Paste the copied code in the Merchant app to redeem the selected offer.

Every offer expires at the end of every calendar month and renews again on the first of the following month. Offers are valid 24/7 except for blackout days, which are Eid Al Fitr, Eid Al Adha, Christmas Eve, Christmas Day, Qatar National Day, New Year's Eve, New Year's Day, Valentine's Day, and Qatar National Sports Day. In the case of special one-day-a-week theme brunches, for example, check the Details & Exclusion section on each offer page inside the app for further details on specific offer validity.

Each offer may be used once per month.

Urban Point provides two kinds of in-store Offers: Primary Offers and Secondary Offers.

(1) Food & Drink PRIMARY OFFERS have 2 types:

(a) Food & Drink Primary Offers - Type 1

Examples:

• "Buy 1 Main Menu Item Get 1 Free"
• "Buy 1 Main Course Get 1 Free"
• "Buy 1 Buffet Get 1 Free"
• "Buy 1 Appetizer Get 1 Free"

Type 1 may be used with a minimum of 2 people:

• Number of people: 2 -> Number of Offers: 1
• Number of people: 3 -> Number of Offers: 1
• Number of people: 4 -> Number of Offers: 2
• Number of people: 5 -> Number of Offers: 2
• Number of people: 6 -> Number of Offers: 3
• Number of people: 7 -> Number of Offers: 3
• Number of people: 8 -> Number of Offers: 4
• Number of people: 9 -> Number of Offers: 4

(b) Food & Drink Primary Offers - Type 2

Examples:

• "Buy 1 Beverage Get 1 Free"
• "Buy 1 Dessert Get 1 Free"

Food & Drink Primary Offers - Type 2 may be used by a single person for takeaway, and the number used per visit is up to the discretion of the Merchant. In the case of dine-in, the Merchant will decide if offers are allowed to be used by a single person or not.

(2) Food & Drink SECONDARY OFFERS are of the structure "buy something and get something of equal or lesser value for free."

Examples:

• "Buy 1 Main Course Get Dessert and Drink Free"
• "Buy 1 Main Course Get Appetizer Free"
• "Buy 1 Dessert Get Hot Beverage Free"

Food & Drink Secondary Offers may be used by a single person, and the number used per visit is up to the discretion of the Merchant.

(3) Food & Drink VOUCHER CODE OFFERS

Examples:

• "Buy 1 Chicken Burger Get 1 Free"
• "Buy 1 Hot Beverage Get 1 Free"

Food & Drink Voucher Code Offers may be used by a single person for dine in or takeaway, and the number used per visit is up to the discretion of the Merchant. The voucher code cannot be applied for any delivery apps. Voucher code offer can be gifted but subject to offer expiry.

In the case of a dispute, the bill must be settled as per local law. Relevant parties will be contacted for resolution.

1. The least expensive item (as listed on the Offer) will be deducted from the total bill.
2. In the case of Primary Offers or Secondary Offers where the offer is “Buy 1 Get 1” of the same thing, the two items must be from the same category as marked on the Offer; e.g., buy one “main course” and get one “main course” free; or buy one “appetizer” and get one “appetizer” free, for example.
3. Only one bill will be presented per table. No splitting of bills will be allowed.
4. Offers are valid solely for the item listed and are not valid for special events (e.g. Iftar, Suhoor, buffets, brunches, theme nights, special menus) – unless otherwise indicated on the Offer Page’s “Details and Exclusions.”
5. Offers are not valid for takeaway unless otherwise indicated on the Offer.
6. A Main Course/Main Menu Item is defined as the main element of a customer’s breakfast, lunch or dinner – i.e., not a starter or a dessert. Urban Point does not legislate for the specific layout/design of a merchant’s menu. If in doubt, clarify with the customer before ordering.
7. Customers must present their subscribed Urban Point app in order to avail the offer.
8. No voucher can be redeemed through phone or 3rd party.
9. Offers are valid 24/7 except for blackout days, which are Eid Al Fitr, Eid Al Adha, Christmas Eve, Christmas Day, New Year's Eve, New Year's Day, Valentine's Day, Diwali, Qatar National Day, and Qatar National Sports Day.
10. In the case of special one-day-a-week theme brunches, for example, check the Details & Exclusion section on each Offer page inside the app for further details on specific offer validity.

No, offers from one location are not redeemable at another location.

Yes. The same account may be used from multiple devices - simply log in with the account info. Once an offer is used on any one account however, it will be shown as used on all devices that log into that account.

Our regular dine-in vouchers may not be used for takeaways unless otherwise specified in the details and exclusions section of each offer.

If you didn't receive any redemption code, you can use the one stated on your Purchase History. If the voucher was redeemed successfully on our backend, the transaction should then appear on your Purchase History. The redemption code would be the Order ID, which you can use to complete your transaction with the merchant.

If a customer uses an offer for him or herself, it is up to the discretion of the merchant to determine within how many months the customer may redeem the free service. Generally, it is within 3 months, but it may vary depending on the merchant. Ask the merchant about its terms before using the offer to avoid any confusion.

Offers are valid 24/7 except for blackout days. Blackout days are Eid Al Fitr, Eid Al Adha, Christmas Eve, Christmas Day, Qatar National Day, New Year's Eve, New Year's Day, Valentine's Day, and Qatar National Sports Day.In addition, beauty salons have the right to refuse 5 days prior to any Eid holiday because of the high demand for their services during that time. Be sure to call the merchant in advance to ask if they're accepting Urban Point offers during those 5 days prior to Eid.

Once an offer has been used, it can not be retrieved. However, please be rest assured that the offer will be available again once it renews on the first day of the next calendar month.

This is a PIN consisting of a four-digit code that merchants are required to enter to validate the redemption.

Gifts are offers that you can send to anyone. You must have an active Urban Point subscription to send gifts. You may send an offer to anyone as long as they have registered on the Urban Point app, regardless of whether they have an active Urban Point subscription or not.

To send a gift, in the Urban Point app, choose an offer of your choice, select “Gift Offer” on the pop-up, input the recipient’s and sender’s details, then choose “Send Gift”. You can send up to 5 gifts per month. Any offer that you send as a gift will be marked as “gifted”. You may only use or gift the offer again in the following calendar month.

To use a gift, locate the “Gifts” at the bottom of the homepage in the Urban Point app, select “Received”, tap on the offer, then select “Use Offer”. You can receive gifts from your subscribed friends whether you have an active subscription or not. If you are not subscribed, you may use up to 3 gifts. Gifted offers will be available for 30 days after receiving them until it expires unless it is a special event offer that expires on an indicated date.

It's possible that you might have sent the gift to a different number. To verify this, please feel free to contact us, and we'll gladly provide assistance. Please note that once the offer has been gifted, it can not be retrieved. Rest assured that the offer will be available again once it renews on the first day of the following month.