TermsofService

Step 1

Pick any offer from the Urban Point app.

Step 2

Before ordering or purchasing a service, let the staff know you'll be using Urban Point. Then show your Urban Point offer when you ask for the bill.

Step 3

The staff enters their PIN on the app and applies the discount to your bill.

Subscribing to Urban Point is easy.

For Ooredoo Postpaid (Shahry+ Super, Shahry+, Qatarna+, and Data Sim+) users, follow the steps below:

1. Log into the Ooredoo app.
2. Tap the promo banner under the "Other Offers" section to claim your bonus.
3. Follow the on-screen instructions which will redirect you to the Urban Point app.
4. Enjoy your free access to Urban Point! If the offers are still locked after this process, please restart the app.

For Ooredoo Prepaid users who top up QAR 65 or more on Ooredoo Hala Super, Data, Flexi & Voice plans:

1. Log into the Ooredoo app within the validity of your recharge.
2. Tap the promo banner under the "Other Offers" section to claim your bonus.
3. Follow the on-screen instructions which will redirect you to the Urban Point app.
4. Enjoy 30 days of free access to Urban Point! If the offers are still locked after this process, please try refreshing or restarting the app.

Note: In the case of multiple recharges, Urban Point validity will not accumulate. Your Urban Point access will be valid for 30 days from the date of your last claim.

For Ooredoo Business (Aamali) users on eligible Standard, Advanced, or Premium plans:

1. Ensure your company is subscribed to an eligible Aamali Mobile plan through Ooredoo.
2. Urban Point is activated automatically on your line — no claim step required.
3. You'll receive an SMS with your Urban Point login credentials.
4. Download the Urban Point app, log in, and enjoy your access to Urban Point!

For Ooredoo Visitor SIM users (Visitor Go, Plus, or Pro):

1. Purchase and activate your Ooredoo Visitor SIM.
2. Download the Urban Point app.
3. Log in using your Visitor SIM mobile number.
4. Enjoy a complimentary subscription, created automatically when you first log in.

For non-Ooredoo Users:

1. Log into the Urban Point app.
2. Tap "Unlock Offers" on the home page banner.
3. Tap "Manage Subscription" to view our plans.
4. Choose a plan and follow the payment instructions.
5. After a successful payment the Urban Point app and offers should now be unlocked. If the offers are still locked after this process, please try refreshing or restarting the app.

See detailed activation steps for all Ooredoo plans on our Ooredoo page.

If problems persist or if you have any other questions, feel free to contact us.

Yes, your Ooredoo postpaid plan already comes with a free Urban Point subscription. This applies to customers on the new Shahry+ and Qatarna+ plans, as well as 5G Data SIM plans. Your free subscription is valid until the last day of the current calendar year, as long as your postpaid plan remains active.

For prepaid users, you can unlock 30 days of free access if you top up QAR 65 or more on Ooredoo Hala Super, Data, Flexi & Voice plans.

Visiting Qatar? If you purchase an Ooredoo Visitor SIM, you automatically receive a complimentary 30-day Urban Point subscription, a great way to enjoy the country's best offers from day one.

Customers on the Ooredoo Business Aamali plan at QAR 200 or above are also eligible for a free Urban Point subscription.

See detailed activation steps on our Ooredoo page.

If your complimentary postpaid subscription is not activated yet, follow the steps below:

Log into the Ooredoo app.

Tap the promo banner under the "Other Offers" section to claim your bonus.

Follow the on-screen instructions which will redirect you to the Urban Point app.

Enjoy your free access to Urban Point! If the offers are still locked after this process, please restart the app.

If you have already completed these steps but still cannot access offers, go to your Ooredoo app, unsubscribe from Urban Point, and subscribe again.

See detailed activation steps on our Ooredoo page.

Should the issue persist, kindly contact us so that we may assist you in resolving the issue.

Your free subscription is valid until the last day of the current calendar year. The date shown under Membership & Billing refers to your subscription cycle, not the end of your free period. The subscription cycle is a rolling 30-day period counted from the day you activated, and it renews automatically every 30 days until you cancel.

A subscription attempt can be declined for several reasons. The most common reason is having reached your credit limit on a postpaid account (Shahry+ or Qatarna+ plans). To resolve this, top up your account or settle any outstanding bills with Ooredoo.

If the issue continues, contact us and we'll help from there.

An access code is a 6-character code that grants you access to the app in place of a regular subscription.

To apply one, tap the Profile icon at the bottom right of the Urban Point app, go to Membership & Billing, tap Manage Subscription. On the bottom of the page, tap Use Access Code, enter your code, and tap Activate. Urban Point offers should now be unlocked.

If the offers are still locked after this process, please try refreshing or restarting the app. If problems persist or if you have any other questions, feel free to contact us.

If your OTP hasn't arrived, first check that the mobile number you entered is correct, and that you have good network coverage. If you've confirmed both and still haven't received a code, please contact us.

You can see how many days of access remain under 'Subscription' then 'Manage Subscription'. Tap the Profile icon at the bottom right of the Urban Point app to get there.

For Ooredoo postpaid users (Shahry+ and Qatarna+ plans), Urban Point is already included free with your plan.

For prepaid users, you can unlock 30 days of free access if you top up QAR 65 or more on Ooredoo Hala Super, Data, Flexi & Voice plans. Otherwise, credit card packages are available for both monthly and yearly subscriptions.

For non-Ooredoo users, credit card packages are available for both monthly and yearly subscriptions.

First, make sure your app is updated to the latest version. If it's already up to date and the problem persists, reach out via our Contact Form. Please include your account details and a description of what you're seeing.

A Promo Code applies a discount to your chosen subscription package. If you have one, enter it at checkout and the price will update automatically. If you don't have one, simply leave the field blank and proceed with your purchase.

On the login page in the Urban Point app, tap "Forgot Passcode," enter either the registered email address or phone number on your account, and tap "Send Code". A new PIN will be sent to you. Once you're back in, we recommend updating your PIN to something only you know. You can do this by going into the Profile page (bottom-right icon on the app) → Profile → Passcode.

If you don't receive the OTP through your number or your email, please contact us and we'll be happy to help.

To unsubscribe from our newsletters, use the Unsubscribe link in any newsletter email you've received from us. Note that you cannot remove your email address from receiving confirmations directly related to your redemptions as those are tied to your account activity.

Vouchers and subscriptions renew on different schedules. Used vouchers renew on the 1st of each calendar month, regardless of when your subscription renews.

Every offer expires at the end of the calendar month and renews on the 1st of the following month regardless of your subscription renewal date. For example, if you use a voucher on the 17th, it will be available again on the 1st of the next month.

In the Urban Point app, tap the Profile icon at the bottom right of the screen. Tap 'Profile'. From there, select and fill in the fields you'd like to update and click 'Save Changes' to update your account information.

Note: Your mobile number cannot be changed from within the app. If you need to update your registered mobile number, please reach out via our Contact Form. Please also include your account details.

This likely means you have an existing Urban Point account. Our system only allows one account per mobile number. To continue, you can either use a different number for your new account or, if you'd prefer to keep the same number, contact us and we'll be happy to help.

Yes. Your account can be used across multiple devices. Just ask them to download the Urban Point app and log in with your credentials. Please only share your account details with people you personally know and trust.

Keep in mind: any offer redeemed on your account will appear as "used" on all devices logged into that account.

To delete your account, go to Profile at the bottom right of the app, select 'Profile' and on the bottom of the page tap 'Delete Account'.

Please note that this action is permanent and will erase all your data. If you'd like to use Urban Point again in the future, you'll need to create a new account.

Landline numbers are not supported. Your Urban Point account requires a valid mobile number to receive SMS notifications and confirmations.

Yes, you can have more than one account. Just keep in mind that each account requires a unique email address and mobile number, so you'll need a different one for each.

Redeeming an Urban Point offer with a 4-digit PIN is straightforward:

Step 1: Select the offer you want to redeem and let the staff know. Make sure you're at the specific location listed in the offer details.

Step 2: Before ordering anything, inform the staff that you'll be using Urban Point. When you're ready to pay, present your Urban Point offer.

Step 3: At checkout, the staff enters their 4-digit merchant PIN to apply the discount. Done.

You can also redeem offers using a Voucher Code:

Step 1: Tap the offer you want to redeem and press "Get your voucher code."

Step 2: Copy the code on screen and tap "Launch the App" at the bottom of the page.

Step 3: Paste the copied code into the Merchant app to redeem the offer.

Every offer expires at the end of the calendar month and renews on the 1st of the following month. Offers are valid 24/7 except on blackout days: Eid Al Fitr, Eid Al Adha, Christmas Eve, Christmas Day, Qatar National Day, New Year's Eve, New Year's Day, Valentine's Day, and Qatar National Sports Day.

For special one-day-a-week theme brunches or similar events, check the Details & Exclusions section on each offer page in the app for specific validity.

Each offer may be used once per month.

Urban Point provides two kinds of in-store offers: Primary Offers and Secondary Offers.

(1) Food & Drink PRIMARY OFFERS have 2 types:

(a) Food & Drink Primary Offers - Type 1

Examples:

• "Buy 1 Main Menu Item Get 1 Free"
• "Buy 1 Main Course Get 1 Free"
• "Buy 1 Buffet Get 1 Free"
• "Buy 1 Appetizer Get 1 Free"

Type 1 requires a minimum of 2 people:

• Number of people: 2 -> Number of Offers: 1
• Number of people: 3 -> Number of Offers: 1
• Number of people: 4 -> Number of Offers: 2
• Number of people: 5 -> Number of Offers: 2
• Number of people: 6 -> Number of Offers: 3
• Number of people: 7 -> Number of Offers: 3
• Number of people: 8 -> Number of Offers: 4
• Number of people: 9 -> Number of Offers: 4

(b) Food & Drink Primary Offers - Type 2

Examples:

• "Buy 1 Beverage Get 1 Free"
• "Buy 1 Dessert Get 1 Free"

Type 2 may be used by a single person for takeaway, and the number of offers used per visit is at the merchant's discretion. For dine-in, the merchant will determine whether the offer can be used by a single person.

(2) Food & Drink SECONDARY OFFERS follow the structure "buy something and get something of equal or lesser value for free."

Examples:

• "Buy 1 Main Course Get Dessert and Drink Free"
• "Buy 1 Main Course Get Appetizer Free"
• "Buy 1 Dessert Get Hot Beverage Free"

Secondary Offers may be used by a single person, and the number used per visit is at the merchant's discretion.

(3) Food & Drink VOUCHER CODE OFFERS

Examples:

• "Buy 1 Chicken Burger Get 1 Free"
• "Buy 1 Hot Beverage Get 1 Free"

Voucher Code Offers may be used by a single person for dine-in or takeaway, and the number used per visit is at the merchant's discretion. Voucher codes cannot be applied to delivery apps. Voucher code offers can be gifted, subject to offer expiry.

In the case of a dispute, the bill must be settled as per local law. Relevant parties will be contacted for resolution.

1. The least expensive item (as listed on the Offer) will be deducted from the total bill.
2. For Primary or Secondary "Buy 1 Get 1" offers, both items must be from the same category as specified on the Offer — for example, one main course and one main course free, or one appetizer and one appetizer free.
3. Only one bill will be presented per table. Bill splitting is not permitted.
4. Offers are valid solely for the item listed and are not valid for special events (e.g. Iftar, Suhoor, buffets, brunches, theme nights, special menus) unless otherwise indicated on the Offer page under "Details and Exclusions."
5. Offers are not valid for takeaway unless otherwise stated on the Offer.
6. A Main Course or Main Menu Item is defined as the main element of a customer's breakfast, lunch, or dinner — not a starter or dessert. Urban Point does not legislate the specific layout or design of a merchant's menu. When in doubt, clarify with the customer before ordering.
7. Customers must present their subscribed Urban Point app to use an offer.
8. No voucher can be redeemed by phone or through a third party.
9. Offers are valid 24/7 except on blackout days: Eid Al Fitr, Eid Al Adha, Christmas Eve, Christmas Day, New Year's Eve, New Year's Day, Valentine's Day, Diwali, Qatar National Day, and Qatar National Sports Day.
10. For special one-day-a-week theme brunches, check the Details & Exclusions section on each offer page in the app for specific validity.

No. Offers are location-specific and cannot be redeemed at a different branch.

Yes. The same account can be used across multiple devices. Just log in with your account details. Keep in mind that once an offer is redeemed on any device, it will show as used across all devices logged into that account.

Standard dine-in vouchers are not valid for takeaway unless otherwise stated in the 'Details & Exclusions' section of each offer.

If you didn't receive a redemption code, you can find one in your Activities (Profile → Savings → 'See All Activities' on the bottom of the page). If the voucher was successfully redeemed on our end, the transaction will appear there. The Order ID is your redemption code and can be used to complete the transaction with the merchant.

This is at the merchant's discretion. Generally, you'll have up to 3 months to redeem the complimentary service, but this can vary. To avoid any confusion, check with the merchant about their terms before using the offer.

Offers are valid 24/7 except on blackout days: Eid Al Fitr, Eid Al Adha, Christmas Eve, Christmas Day, Qatar National Day, New Year's Eve, New Year's Day, Valentine's Day, and Qatar National Sports Day.

In addition, beauty salons have the right to decline Urban Point offers during the 5 days leading up to any Eid holiday due to high demand. It's worth calling ahead to confirm whether they're accepting Urban Point offers during that period.

Once an offer has been redeemed, it can't be reversed. That said, it will be available again when it renews on the 1st of the following month.

That's the merchant's 4-digit PIN. It's how staff validate and confirm your redemption on their end. To redeem the offer and apply the discount, please ask the staff for their respective 4-digit-PIN.

Gifts are offers you can send to anyone. You need an active Urban Point subscription to send them. You can gift any offer to any registered Urban Point user, whether or not they have an active subscription themselves.

In the Urban Point app, choose an offer, tap "Gift Offer" on the pop-up, fill in the recipient's and sender's details, then tap "Send Gift." You can send up to 5 gifts per month. Any offer you gift will be marked as "gifted" and will be available to use or gift again in the following calendar month.

To use a gift, go to 'Profile' at the bottom right of the Urban Point app, select 'Gifts' on the menu. Any received gifts will appear on the 'Received' tab. To use the offer tap the offer then 'Use Offer' You can receive and use gifts whether or not you have an active subscription. Non-subscribers can use up to 3 gifted offers. Gifted offers are valid for 30 days after being received, unless it's a special event offer with its own expiry date.

It's possible the gift was sent to a different number by mistake. To check, contact us and we'll look into it. Please note that once a gift has been sent, it can't be retrieved. It will be available to use or gift again from the 1st of the following month.