1. Our Commitment to Your Privacy
Urban Point takes your privacy and security seriously, and we commit ourselves to maintain your trust and confidence. If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.
Answers about Urban Point offers, subscriptions, billing, and the app in Qatar.
Tell us what you need, subscriptions, offers, your account, or anything else. We review every message and get back to you as soon as possible.
Everything you need to know about Urban Point is right here. Pick a topic to scroll to that section, or search across all questions.
Step 1
Pick any offer from the Urban Point app.
Step 2
Before ordering or purchasing a service, let the staff know you'll be using Urban Point. Then show your Urban Point offer when you ask for the bill.
Step 3
The staff enters their PIN on the app and applies the discount to your bill.
Subscribing to Urban Point is easy.
For Ooredoo Postpaid (Shahry+ Super, Shahry+, Qatarna+, and Data Sim+) users, follow the steps below:
For Ooredoo Prepaid users who top up QAR 65 or more on Ooredoo Hala Super, Data, Flexi & Voice plans:
Note: In the case of multiple recharges, Urban Point validity will not accumulate. Your Urban Point access will be valid for 30 days from the date of your last claim.
For Ooredoo Business (Aamali) users on eligible Standard, Advanced, or Premium plans:
For Ooredoo Visitor SIM users (Visitor Go, Plus, or Pro):
For non-Ooredoo Users:
See detailed activation steps for all Ooredoo plans on our Ooredoo page.
If problems persist or if you have any other questions, feel free to contact us.
Yes, your Ooredoo postpaid plan already comes with a free Urban Point subscription. This applies to customers on the new Shahry+ and Qatarna+ plans, as well as 5G Data SIM plans. Your free subscription is valid until the last day of the current calendar year, as long as your postpaid plan remains active.
For prepaid users, you can unlock 30 days of free access if you top up QAR 65 or more on Ooredoo Hala Super, Data, Flexi & Voice plans.
Visiting Qatar? If you purchase an Ooredoo Visitor SIM, you automatically receive a complimentary 30-day Urban Point subscription, a great way to enjoy the country's best offers from day one.
Customers on the Ooredoo Business Aamali plan at QAR 200 or above are also eligible for a free Urban Point subscription.
See detailed activation steps on our Ooredoo page.
If your complimentary postpaid subscription is not activated yet, follow the steps below:
Log into the Ooredoo app.
Tap the promo banner under the "Other Offers" section to claim your bonus.
Follow the on-screen instructions which will redirect you to the Urban Point app.
Enjoy your free access to Urban Point! If the offers are still locked after this process, please restart the app.
If you have already completed these steps but still cannot access offers, go to your Ooredoo app, unsubscribe from Urban Point, and subscribe again.
See detailed activation steps on our Ooredoo page.
Should the issue persist, kindly contact us so that we may assist you in resolving the issue.
Your free subscription is valid until the last day of the current calendar year. The date shown under Membership & Billing refers to your subscription cycle, not the end of your free period. The subscription cycle is a rolling 30-day period counted from the day you activated, and it renews automatically every 30 days until you cancel.
A subscription attempt can be declined for several reasons. The most common reason is having reached your credit limit on a postpaid account (Shahry+ or Qatarna+ plans). To resolve this, top up your account or settle any outstanding bills with Ooredoo.
If the issue continues, contact us and we'll help from there.
An access code is a 6-character code that grants you access to the app in place of a regular subscription.
To apply one, tap the Profile icon at the bottom right of the Urban Point app, go to Membership & Billing, tap Manage Subscription. On the bottom of the page, tap Use Access Code, enter your code, and tap Activate. Urban Point offers should now be unlocked.
If the offers are still locked after this process, please try refreshing or restarting the app. If problems persist or if you have any other questions, feel free to contact us.
If your OTP hasn't arrived, first check that the mobile number you entered is correct, and that you have good network coverage. If you've confirmed both and still haven't received a code, please contact us.
You can see how many days of access remain under 'Subscription' then 'Manage Subscription'. Tap the Profile icon at the bottom right of the Urban Point app to get there.
For Ooredoo postpaid users (Shahry+ and Qatarna+ plans), Urban Point is already included free with your plan.
For prepaid users, you can unlock 30 days of free access if you top up QAR 65 or more on Ooredoo Hala Super, Data, Flexi & Voice plans. Otherwise, credit card packages are available for both monthly and yearly subscriptions.
For non-Ooredoo users, credit card packages are available for both monthly and yearly subscriptions.
First, make sure your app is updated to the latest version. If it's already up to date and the problem persists, reach out via our Contact Form. Please include your account details and a description of what you're seeing.
A Promo Code applies a discount to your chosen subscription package. If you have one, enter it at checkout and the price will update automatically. If you don't have one, simply leave the field blank and proceed with your purchase.
On the login page in the Urban Point app, tap "Forgot Passcode," enter either the registered email address or phone number on your account, and tap "Send Code". A new PIN will be sent to you. Once you're back in, we recommend updating your PIN to something only you know. You can do this by going into the Profile page (bottom-right icon on the app) → Profile → Passcode.
If you don't receive the OTP through your number or your email, please contact us and we'll be happy to help.
To unsubscribe from our newsletters, use the Unsubscribe link in any newsletter email you've received from us. Note that you cannot remove your email address from receiving confirmations directly related to your redemptions as those are tied to your account activity.
Vouchers and subscriptions renew on different schedules. Used vouchers renew on the 1st of each calendar month, regardless of when your subscription renews.
Every offer expires at the end of the calendar month and renews on the 1st of the following month regardless of your subscription renewal date. For example, if you use a voucher on the 17th, it will be available again on the 1st of the next month.
In the Urban Point app, tap the Profile icon at the bottom right of the screen. Tap 'Profile'. From there, select and fill in the fields you'd like to update and click 'Save Changes' to update your account information.
Note: Your mobile number cannot be changed from within the app. If you need to update your registered mobile number, please reach out via our Contact Form. Please also include your account details.
This likely means you have an existing Urban Point account. Our system only allows one account per mobile number. To continue, you can either use a different number for your new account or, if you'd prefer to keep the same number, contact us and we'll be happy to help.
Yes. Your account can be used across multiple devices. Just ask them to download the Urban Point app and log in with your credentials. Please only share your account details with people you personally know and trust.
Keep in mind: any offer redeemed on your account will appear as "used" on all devices logged into that account.
To delete your account, go to Profile at the bottom right of the app, select 'Profile' and on the bottom of the page tap 'Delete Account'.
Please note that this action is permanent and will erase all your data. If you'd like to use Urban Point again in the future, you'll need to create a new account.
Landline numbers are not supported. Your Urban Point account requires a valid mobile number to receive SMS notifications and confirmations.
Yes, you can have more than one account. Just keep in mind that each account requires a unique email address and mobile number, so you'll need a different one for each.
Redeeming an Urban Point offer with a 4-digit PIN is straightforward:
Step 1: Select the offer you want to redeem and let the staff know. Make sure you're at the specific location listed in the offer details.
Step 2: Before ordering anything, inform the staff that you'll be using Urban Point. When you're ready to pay, present your Urban Point offer.
Step 3: At checkout, the staff enters their 4-digit merchant PIN to apply the discount. Done.
You can also redeem offers using a Voucher Code:
Step 1: Tap the offer you want to redeem and press "Get your voucher code."
Step 2: Copy the code on screen and tap "Launch the App" at the bottom of the page.
Step 3: Paste the copied code into the Merchant app to redeem the offer.
Every offer expires at the end of the calendar month and renews on the 1st of the following month. Offers are valid 24/7 except on blackout days: Eid Al Fitr, Eid Al Adha, Christmas Eve, Christmas Day, Qatar National Day, New Year's Eve, New Year's Day, Valentine's Day, and Qatar National Sports Day.
For special one-day-a-week theme brunches or similar events, check the Details & Exclusions section on each offer page in the app for specific validity.
Each offer may be used once per month.
Urban Point provides two kinds of in-store offers: Primary Offers and Secondary Offers.
(1) Food & Drink PRIMARY OFFERS have 2 types:
(a) Food & Drink Primary Offers - Type 1
Examples:
Type 1 requires a minimum of 2 people:
(b) Food & Drink Primary Offers - Type 2
Examples:
Type 2 may be used by a single person for takeaway, and the number of offers used per visit is at the merchant's discretion. For dine-in, the merchant will determine whether the offer can be used by a single person.
(2) Food & Drink SECONDARY OFFERS follow the structure "buy something and get something of equal or lesser value for free."
Examples:
Secondary Offers may be used by a single person, and the number used per visit is at the merchant's discretion.
(3) Food & Drink VOUCHER CODE OFFERS
Examples:
Voucher Code Offers may be used by a single person for dine-in or takeaway, and the number used per visit is at the merchant's discretion. Voucher codes cannot be applied to delivery apps. Voucher code offers can be gifted, subject to offer expiry.
In the case of a dispute, the bill must be settled as per local law. Relevant parties will be contacted for resolution.
No. Offers are location-specific and cannot be redeemed at a different branch.
Yes. The same account can be used across multiple devices. Just log in with your account details. Keep in mind that once an offer is redeemed on any device, it will show as used across all devices logged into that account.
Standard dine-in vouchers are not valid for takeaway unless otherwise stated in the 'Details & Exclusions' section of each offer.
If you didn't receive a redemption code, you can find one in your Activities (Profile → Savings → 'See All Activities' on the bottom of the page). If the voucher was successfully redeemed on our end, the transaction will appear there. The Order ID is your redemption code and can be used to complete the transaction with the merchant.
This is at the merchant's discretion. Generally, you'll have up to 3 months to redeem the complimentary service, but this can vary. To avoid any confusion, check with the merchant about their terms before using the offer.
Offers are valid 24/7 except on blackout days: Eid Al Fitr, Eid Al Adha, Christmas Eve, Christmas Day, Qatar National Day, New Year's Eve, New Year's Day, Valentine's Day, and Qatar National Sports Day.
In addition, beauty salons have the right to decline Urban Point offers during the 5 days leading up to any Eid holiday due to high demand. It's worth calling ahead to confirm whether they're accepting Urban Point offers during that period.
Once an offer has been redeemed, it can't be reversed. That said, it will be available again when it renews on the 1st of the following month.
That's the merchant's 4-digit PIN. It's how staff validate and confirm your redemption on their end. To redeem the offer and apply the discount, please ask the staff for their respective 4-digit-PIN.
Gifts are offers you can send to anyone. You need an active Urban Point subscription to send them. You can gift any offer to any registered Urban Point user, whether or not they have an active subscription themselves.
In the Urban Point app, choose an offer, tap "Gift Offer" on the pop-up, fill in the recipient's and sender's details, then tap "Send Gift." You can send up to 5 gifts per month. Any offer you gift will be marked as "gifted" and will be available to use or gift again in the following calendar month.
To use a gift, go to 'Profile' at the bottom right of the Urban Point app, select 'Gifts' on the menu. Any received gifts will appear on the 'Received' tab. To use the offer tap the offer then 'Use Offer' You can receive and use gifts whether or not you have an active subscription. Non-subscribers can use up to 3 gifted offers. Gifted offers are valid for 30 days after being received, unless it's a special event offer with its own expiry date.
It's possible the gift was sent to a different number by mistake. To check, contact us and we'll look into it. Please note that once a gift has been sent, it can't be retrieved. It will be available to use or gift again from the 1st of the following month.
Last updated: 16 January 2025
How we collect, use, and protect your information when you use our website and app.
Urban Point takes your privacy and security seriously, and we commit ourselves to maintain your trust and confidence. If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.
We want to explain to you as clearly and transparently as we can how we use information we collect and receive about you. Our Privacy Policy explains:
Urban Point International operates the urbanpoint.com website and mobile app. This page is used to inform website and app visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service, the Urban Point website and app. If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.
Urban Point may collect the following information from users of our mobile app and website: first name, last name, street address, area and city, phone and contact numbers, e-mail address, location (mobile site), and order history. This information is required in order to deliver the service and to notify you of offers nearby and will solely be used for these purposes.
If you have registered on Urban Point, we will update you on our deals, news and special offers via e-mail, push notifications or SMS.
We may share your information with Urban Point Merchants. From time to time, we list offers from particular Urban Point Merchants who, as part of the offer, request information on our customers who purchased the offer in order to aid redemption. In those cases, we share some of your Personally Identifiable Information with our Merchants. Sharing this Information may allow a Merchant to market directly to you should they choose to do so. However, we will only share Personally Identifiable Information with a Merchant if you engage in an Identification Activity, and then only to the Merchant involved in that Identification Activity. We specifically disclaim any responsibility or liability for the actions of such Merchants. While we inform them that they are only permitted to communicate with you for the purposes of the specific promotion with Urban Point, we do not have any responsibility for the actions of the Merchant, and the actions of the Merchant are not in our control.
We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol ("IP") address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.
We may employ third-party companies and individuals due to the following reasons:
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.
We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.
We respect your individual customer rights and give you control over how your customer data is used. You can:
We hold ourselves accountable to meeting our high standards for privacy and data security.
Last updated: 16 January 2025
These terms govern your use of the Urban Point website and mobile app. Please read them carefully before using our services.
Please read the Terms of Service carefully. The Terms of Service (“Terms of Use,” “Terms,” “Terms and Conditions,” or “Agreement”) constitute a legal agreement between you (the “End User”, “User”, “Customer”, “Member”, “Buyer”, or “you”) and Urban Point International, a Delaware corporation, and its affiliated company, Urban Point for Marketing W.L.L., in Qatar (collectively, “Urban Point,” “we,” “us,” or “our”).
By downloading the Urban Point mobile application (“App”) and registering an account or using the Urban Point website www.urbanpoint.com (“Website” or “Site”), you hereby acknowledge that you understand and agree to the Terms of Service stated and referenced here for the Urban Point Website and App (the “Platform”).
Urban Point is a mobile Platform that connects Customers with local businesses (the “Service”) including but not limited to restaurants, salons, spas, hotels, and retailers (“Merchants”, “Partners”, "Outlets", or “Stores”) by providing valuable offers for dine-in and take-away to Customers from those Outlets through our Platform. By using our Service, you acknowledge that you understand and accept that Urban Point is not a delivery company, restaurant or retailer and that Urban Point is therefore liable neither for the quality of the products or services provided by our Partners nor the content that they publish on our platform or other platforms as we do not independently verify their information. At its core, Urban Point is a savings App that has offers for dine-in and take-away from its Partners. In-store and takeaway offers are referred to as “Offers”. Urban Point Partners provide the offers and Urban Point through its mobile app enables access to the offers.
By using our Service, you confirm that you have read and agree to the Terms of Service as well as to any future updates or modifications to the present Terms, which will be published on the Website from time to time. Should there be any doubts or unanswered questions in these Terms of Service, you also acknowledge that the Terms would be in line with the industry norms and standards of the largest players in the market. Using Urban Point Offers for promotional activities is not allowed. If Offers are used against these Terms of Service, they will be canceled, and Urban Point has the right to use legal action. Offers cannot be copied and are not valid where laws don't allow them. If a store closes or won't take Urban Point vouchers, we'll try to help as much as we can, but can't guarantee a solution and are not held liable for Merchant refusals. We're also not liable if something out of our control, like natural disasters or accidents, stops you from using an Offer.
Urban Point may terminate this agreement at any time and reserves the right to terminate a Customer account should it observe any misuse or abuse of the App, our Services, or our Partners.
To avail an offer on in-store and takeaway purchases, follow these steps: (1) Tell the merchant staff before you order that you will use Urban Point. Check that the offers apply to what you intend to purchase. (2) When you ask for the bill, present to the staff the in-app offer that you want to use. (3) The staff with either give or tell you the Merchant pin to use the offer by entering it into your App and then will apply the discount with the confirmation code that will subsequently appear on your mobile. You must present the confirmation code in order to receive the discounted or free service or product.
The purpose of the App is to enable Users of the App to access offers or other information from third-party Merchants. Merchant offers are negotiated between Urban Point and the Merchants, and their offers are presented to the Users of the Urban Point mobile App who have access.
Please read and understand these Terms of Service before redeeming Urban Point offers:
a. All offers are subject to restrictions listed under the “Details & Exclusions” section of the offer page inside the App.
b. Offers are not valid in conjunction with other special promotions, discounts, specials, or loyalty programs.
c. Offers should be presented prior to payment or requesting the bill.
d. Offers are valid seven days a week unless specified on the Offer. Minimal exclusion days apply.
e. Offers apply only to the Items/Services and location(s) specified on the offer and not to Service charges or gratuities.
f. All offers are valid until the expiry date that is specified on each offer page inside the App.
g. In-store Offers are not valid on the following Black Out days: Eid Al Fitr, Eid Al Adha, Christmas Eve, Christmas Day, New Year’s Eve, New Year’s Day, Valentine’s Day and Qatar National Day, and Qatar National Sports Day, and any other official public holidays. It is up to the Merchant’s discretion to allow Offers on these days. In these cases, call ahead and ask if they are accepting Urban Point vouchers on these Black Out days. The only exception would be for Offers that are specifically designed for holidays such as “Eid Buffet” and as would be stated on the Offer Page. In the case of beauty salons, Merchants have the right to refuse offers in the 5 days prior to either Eid holiday due to high demand for their services during those times.
h. Urban Point is not liable in the case that the merchant location is closed.
i. Urban Point offer rules specific to each offer category are detailed below.
j. Urban Point offers are of two types; namely, Primary and Secondary, which are detailed below per category.
(1) Food & Drink PRIMARY OFFERS have 2 types: (a) Food & Drink Primary Offers - Type 1 Examples: "Buy 1 Main Menu Item Get 1 Free" "Buy 1 Main Course Get 1 Free" "Buy 1 Buffet Get 1 Free" "Buy 1 Appetizer Get 1 Free" Type 1 may be used with a minimum of 2 people: Number of people: 2 -> Number of Offers: 1; Number of people: 3 -> Number of Offers: 1; Number of people: 4 -> Number of Offers: 2; Number of people: 5 -> Number of Offers: 2; Number of people: 6 -> Number of Offers: 3; Number of people: 7 -> Number of Offers: 3; Number of people: 8 -> Number of Offers: 4; Number of people: 9 -> Number of Offers: 4 (b) Food & Drink Primary Offers - Type 2 Examples: "Buy 1 Beverage Get 1 Free" "Buy 1 Dessert Get 1 Free" Food & Drink Primary Offers - Type 2 may be used by a single person for takeaway, and the number used per visit is up to the discretion of the Merchant. In the case of dine-in, the Merchant will decide if offers are allowed to be used by a single person or not. (2) Food & Drink SECONDARY OFFERS are of the structure "buy something and get something of equal or lesser value for free." Examples: "Buy 1 Main Course Get Dessert and Drink Free" "Buy 1 Main Course Get Appetizer Free" "Buy 1 Dessert Get Hot Beverage Free" Food & Drink Secondary Offers may be used by a single person, and the number used per visit is up to the discretion of the Merchant. (3) Food & Drink VOUCHER CODE OFFERS Examples: "Buy 1 Chicken Burger Get 1 Free" "Buy 1 Hot Beverage Get 1 Free" Food & Drink Voucher Code Offers may be used by a single person for dine in or takeaway, and the number used per visit is up to the discretion of the Merchant. The voucher code cannot be applied for any delivery apps. Voucher code offer can be gifted but subject to offer expiry. In the case of a dispute, the bill must be settled as per local law. Relevant parties will be contacted for resolution.
a. The least expensive item (as listed on the Offer) will be deducted from the total bill.
b. In the case of Primary Offers or Secondary Offers where the offer is “Buy 1 Get 1” of the same thing, the two items must be from the same category as marked on the Offer; e.g., buy one “main course” and get one “main course” free; or buy one “appetizer” and get one “appetizer” free, for example.
c. Only one bill will be presented per table. No splitting of bills will be allowed.
d. Offers are valid solely for the item listed and are not valid for special events (e.g. Iftar, Suhoor, buffets, brunches, theme nights, special menus) – unless otherwise indicated on the Offer Page’s “Details and Exclusions.”
e. Offers are not valid for takeaway unless otherwise indicated on the Offer.
f. A Main Course/Main Menu Item is defined as the main element of a customer’s breakfast, lunch or dinner – i.e., not a starter or a dessert. Urban Point does not legislate for the specific layout/design of a merchant’s menu. If in doubt, clarify with the customer before ordering.
g. Customers must present their subscribed Urban Point app in order to avail the offer.
h. No voucher can be redeemed through phone or 3rd party.
i. Offers are valid 24/7 except for blackout days, which are Eid Al Fitr, Eid Al Adha, Christmas Eve, Christmas Day, New Year's Eve, New Year's Day, Valentine's Day, Qatar National Day, and Qatar National Sports Day.
j. In the case of special one-day-a-week theme brunches, for example, check the Details & Exclusion section on each Offer page inside the app for further details on specific offer validity.
(1) Beauty & Health - Primary Offer Examples: “Buy 1 Massage Get 1 Free” “Buy 1 Manicure Get 1 Free” “Buy 1 Beard Trim Get 1 Free” “Buy 1 Dental Cleaning Get 1 Free” “Buy 1 Gym Membership Get 1 Free” (2) Beauty & Health - Secondary Offer Examples: “Buy 1 Hair Cut Get 1 Beard Trim Free” “Buy 1 Dental Scaling Get 1 Checkup Free” “Buy 1 BMI Consultation Get 1 Personal Training Session Free” “Buy 1 Gym Entry Get 1 Pool Pass Free”
a. Beauty & Health offers can be used by one or two people.
b. Offers used by couples or groups require a confirmed advance reservation by the Merchant. Offers that are redeemed by a single person require payment on the first visit. The complimentary service may be redeemed within 3 months, but it may vary depending on the merchant. Ask the merchant about its terms before using the offer to avoid any confusion.
c. All offers are subject to the availability of appointments at the merchant, and appointments must be booked in advance.
d. Customer must pay full price on 1st visit.
e. Complimentary vouchers are valid only for the person who redeemed the first service.
f. In the case of a dispute, the bill must be settled as per local law. Relevant parties will be contacted for resolution.
g. All discount offers only apply specifically to the items mentioned in the offer, and do not apply to other Services offered by the merchant.
h. The least expensive item as listed on the Offer will be deducted from the total bill.
i. In cases where the offer is “Buy 1, Get 1” of the same thing, the two items must be from the same category as marked on the Offer; e.g., buy one “massage” and get one “massage” free; or buy one “hair treatment” and get one “hair treatment” free, for example.
j. Only one bill will be presented per visit. No splitting of bills will be allowed.
k. Offers are valid solely for the item listed and are not valid for special events otherwise specified. Refer to the Offer Page’s “Details and Exclusions” for offer-specific conditions.
l. Offers are not valid for takeaway unless otherwise indicated on the Offer.
m. Urban Point does not legislate for the specific layout/design of a merchant’s menu. If in doubt, clarify with the customer before starting the service.
n. Customers must subscribe to the Urban Point app in order to avail the offer or have received a gift offer from someone who is subscribed.
o. Offers cannot be redeemed on a phone call or by a 3rd party and cannot be combined with other offers.
p. Offers are valid 24/7 except for blackout days. Blackout days are Eid Al Fitr, Eid Al Adha, Christmas Eve, Christmas Day, New Year's Eve, New Year's Day, Valentine's Day, Qatar National Day, and Qatar National Sports Day.
q. In addition, beauty salons have the right to refuse in the 5 days prior to any Eid holiday because of the high demand for their services during that time. Be sure to call the merchant in advance to ask if they're accepting Urban Point offers during those 5 days prior to Eid.
r. In the case of special one-day-a-week special offers, for example, check the Details & Exclusion section on each offer page inside the app for further details on specific offer validity.
Fun & Leisure and Retail & Services Primary Offer Examples: “Buy 1 Swimming Session Get 1 Free” “Buy 1 Day Pass Get 1 Free” “Buy 1 Game Get 1 Free” “Buy QAR 100 Top-up get QAR 100 Free” “Buy 1 Single Entry Pass Get 1 Free” “Buy 1 Room Night Get 1 Free” “Buy 1 KG Dates Get 1 KG Dates Free” (2) Fun & Leisure and Retail & Services Secondary Offer Examples: “Buy 1 Dozen Flowers Get 1 Box of 12 Chocolates Free” “Buy 1 Suit Get 1 Shirt Free” “Buy 1 1 KG Coffee Get 1 KG Dates Free” “Buy 1 Gym Entry Get 1 Pool Pass Free”
a. Offers can be used by one or two people.
b. If a customer uses an offer for him or herself, it is up to the discretion of the merchant to determine within how many months the customer may redeem the free service. Generally, it is within 3 months, but it may vary depending on the merchant.
c. Appointments must be booked in advance.
d. Customer must pay full price on 1st visit.
e. Complimentary vouchers valid only for the person who redeemed the first service.
f. In the case of a dispute, the bill must be settled as per local law. Relevant parties will be contacted for resolution.
HOTEL ROOM NIGHTS: a. Offers are not valid for online bookings via hotel websites or any third-party website; rather, offers are valid only for bookings made directly by calling or emailing the hotel. b. Prior to arrival, reservations must be made directly with the hotel and are not valid for walk-in. c. The hotel offer is subject to the availability of rooms allocated to the Urban Point promotion at the time of booking. d. The hotel offer is valid for all room categories, however, it may not apply to certain rooms and it is at the hotel’s discretion. Any specific exclusions or inclusions are mentioned on the offer page under “What you need to know”. e. The hotel offer applies to the room-only rate excluding breakfast unless otherwise specified on the hotel offer. f. Public Holidays, special events, and seasonal restrictions may apply. g. All bookings are subject to the standard payment and cancellation policies with the hotel. h. The hotel offer does not apply to corporate, group, or conference rates or travel agency bookings & may not be combined with other discount offers or programs including rates on third-party travel or daily websites. i. The offer is valid for new bookings and does not apply to any existing booking where a deposit or payment has been made. j. Hotel rates are quoted in local currency or as specified by the hotel. k. A limit of one hotel offer per room booked may be used. A maximum of one night will be complimentary per room booked. l. The offer’s complimentary night may only be used consecutively with the night purchased. m. For selected hotels and only if specified on the hotel offer, a 20% off the best available rates will apply for additional nights after using the Buy-1-Get-1-Free. n. Offer does not include air travel, hotel transfers or other inclusions unless otherwise specified on the hotel offer. o. All bookings are subject to the applicable Hotel’s standard reservations, payments & cancellations policies. Before finalizing a reservation, please review the hotel’s policy on advance deposits, cancellations, and late arrival guarantees. Urban Point assumes no responsibility for each hotel’s management policies.
ADDITIONAL T&Cs for Fun & Leisure and Retail & Services offers: a. The least expensive item as listed on the Offer will be deducted from the total bill. b. In cases where the offer is “Buy 1, Get 1” of the same thing, the two items must be from the same category as marked on the Offer; e.g., buy one “game” and get one “game” free; or buy one “day pass” and get one “day pass” free, for example. c. Only one bill will be presented per visit. No splitting of bills will be allowed. d. Offers are valid solely for the item listed and are not valid for special events otherwise specified. Refer to the Offer Page’s “Details and Exclusions” for offer-specific conditions. e. Offers are not valid for takeaway unless otherwise indicated on the Offer. f. Urban Point does not legislate for the specific layout/design of a merchant’s menu. If in doubt, clarify with the customer before starting the service. g. Customers must subscribe to the Urban Point app in order to avail of the offer or have received a gift offer from someone who is subscribed. h. Offers cannot be redeemed on a phone call or by a 3rd party and cannot be combined with other offers. i. Offers are valid 24/7 except for blackout days. Blackout days are Eid Al Fitr, Eid Al Adha, Christmas Eve, Christmas Day, New Year's Eve, New Year's Day, Valentine's Day, Qatar National Day, and Qatar National Sports Day. j. In the case of special one-day-a-week special offers, for example, check the Details & Exclusion section on each offer page inside the app for further details on specific offer validity.
Urban Point has free and paid memberships. It is free to browse the Urban Point App. However, accessing Offers on in-store and takeaway requires a paid membership, which may be purchased via credit card, debit card or with monthly mobile billing. It may also be acquired for free as part of certain Ooredoo mobile plans in Qatar.
The App is available for use by anyone in Qatar aged 13 or over. If you are under 13, you must not use this App. If you are not in Qatar you can use it, but probably won't get much out of doing so – as all of the Merchant Offers are specific to particular parts of Qatar.
Below are Customer responsibilities and similarly the rules and prohibitions to which you agree by using the Service: a. You will not use the Service in any unlawful manner, violate any laws, store any unlawful material for deceptive or fraudulent purposes, and you will not act in a way that harms other Customers, Urban Point employees, our Partners or our community. b. You will use the Service in accordance with applicable laws regarding copyright, trade secrets, privacy, publicity rights and other rights of Urban Point, its affiliates, employees, and any third party. c. You will not misuse the Service to cause inconvenience, annoyance, offence or nuisance. d. You will not use any assets, collaterals or information of the Service for commercial purposes unless allowed by Urban Point in writing and will not copy any content displayed through the Service including third party data for commercial or harmful use. e. You will provide accurate information to us for using the Service and will notify us immediately of any changes to that information. You will also be responsible for keeping your login credentials confidential. f. You will not use the Services in any way that could overburden, damage or impair any Urban Point server, or the networks connected to any Urban Point server. g. You will not test, scan or probe the vulnerability of any system or network or breach or circumvent any security or authentication measures Urban Point may use to prevent or restrict access to the Services. h. You will not try to mistreat the Services or our community in any way and if upon discovering that it has happened, Urban Point reserves the right to close your account at our sole discretion. i. Urban Point has the right to evaluate the conduct of members. If it observes any misconduct or misuse, Urban Point reserves the right, in its sole discretion to end the membership of the Customer, and any unlawful behavior will be subject to local law enforcement. j. Customers must notify Urban Point of any change to their account data in writing via contact us so that Urban Point can update that information accordingly and to prevent interruption in the service.
Information about Merchant Offers is not a recommendation or statement of opinion by Urban Point in relation to a product, Service or third-party provider and is not intended to be investment, financial product, legal, taxation or other advice by Urban Point.
Merchant Offers and content are not provided or endorsed by Urban Point; rather, Urban Point promotes Merchant content and Offers so that you can know about them in an attempt to benefit you and the Merchants you might enjoy patronizing. Your use of Merchant Offers will be on the terms agreed between you and the relevant Store. You must read these Terms of Service and make your own inquiries with the relevant merchant directly before entering into a transaction in relation to a Merchant Offer. Urban Point has no liability or responsibility to you for any of the Goods or Services that are the object of any Merchant Offer.
Urban Point may receive fees and/or commissions from third parties for Merchant Offers, content, and ordering. You acknowledge and consent to Urban Point receiving those fees.
Merchant photos are in some cases for illustrative purposes only when the Merchant does not provide Urban Point with their artworks for whatever reason.
In order to provide you with offers that are relevant to where you are, the App requires that you provide it with information about the location of your device. At present, it does so using the GPS location functionality in your device. If you do not agree to the App accessing that location information, or turn off the GPS functionality in your device, the App may not be able to provide you with offers that are applicable to your location, or may present you with offers that are not available at your location.
The App uses mobile App performance tracking functionality to monitor the performance of the App and Merchant Offers in the App, and to identify any potential performance issues with the App or those Merchant Offers.
You may incur data charges when you download or use the App from your smartphone. Whether or not you incur data charges will depend upon your mobile service plan.
Urban Point may collect, store, use and disclose information about you and your interests, for purposes deemed necessary, in line with local regulations. In case of law infringement, Urban Point reserves the right to disclose any personal information if requested by the law enforcement authorities when presented with a warrant. By signing up on the Urban Point platform, customers consent to receive promotional messages from Urban Point including, but not limited to, SMS, Push, and Email.
Customers may pay by credit card or debit card to purchase a membership, and Urban Point reserves the right to change payment method options for its Customers. Card data would be stored by external online payment providers only if the Customer gives his or her consent. When purchasing a membership, it is the Customer's responsibility to ensure that the method being used has sufficient funds for the transaction amount.
In the case of a dispute, the Customer agrees, states and warrants that any Urban Point records and data are valid, binding and exclusive. The Customer therefore waives any objections to our records.
By using the Service and making any contributions to reviews, feedback or the like, you grant Urban Point an irrevocable, perpetual, non-exclusive, transferable, royalty-free, fully-paid, worldwide license to use, copy, publicly perform, publicly display, reformat, translate, excerpt (in whole or in part) and distribute such contributions for any purpose, commercial, advertising, or otherwise, on or in connection with the website or the promotion thereof, to prepare derivative works of, or incorporate into other works, such contributions, and to grant and authorize sub licenses of the foregoing. Urban Point has the right, in our sole and absolute discretion, to (i) edit, redact or otherwise change any contributions, (ii) re-categorize any contributions to place them in more appropriate locations or (iii) pre-screen or delete any contributions that are determined to be inappropriate or otherwise in violation of this Agreement.
Urban Point is not responsible whatsoever for the contents of any third-party websites to whom we may link with the Urban Point Website, and visiting any such websites is therefore at your own risk.
All intellectual property rights in this App and website belong to Urban Point. You must not do anything with the App which is not expressly authorized under these Terms of Service.
This App is provided “as is”. While Urban Point will use reasonable care in providing the App and website to you, Urban Point can't guarantee that the App and website will always be free from faults. Urban Point doesn't make any warranties about this App or your use of it. To the extent permitted by law, Urban Point excludes all liability arising from or in connection with this App. Urban Point is responsible for the App. Ooredoo, Apple or Google has no obligation to provide support for the App or to address any claims relating to the App. However, Ooredoo, Apple, or Google and their subsidiaries are third-party beneficiaries of these Terms of Service. Urban Point shall not be liable to the Customer, whether due to breach of applicable law or otherwise for any loss, damage, or liability incurred or sustained by the Customer caused by or as a result of using the Services. To the extent permitted by law, Urban Point provides this App and content on an “as is” and “as available” basis. Furthermore, Urban Point makes no representation or warranty of any kind, express or implied, regarding the content or availability of our App and this website, or that it will be timely or error-free, that defects will be corrected, or that the site or server that makes it available are free of viruses or other harmful components.
While we strive to maintain uninterrupted access and optimal functionality of our app, there may be occasional service disruptions or temporary downtime due to unforeseen technical issues, maintenance, or external factors beyond our control. In such instances, we are committed to resolving any disruptions as promptly as possible. However, we shall not be held liable for any loss, inconvenience, or damages arising from such service interruptions. By using our app, you acknowledge and accept that temporary downtime may occur, and we assure you of our continuous efforts to restore full functionality at the earliest opportunity.
By using the Service, you agree to indemnify and hold Urban Point, its affiliates, parents, subsidiaries, agents, officers, directors, or other employees harmless from any claim, demand, or damage (whether direct, indirect, or consequential), including reasonable attorneys' fees, made by anyone in connection with your use of the Service, with your submissions, with any alleged infringement of intellectual property or other rights of any person or entity relating to the site, your violation of these Terms of Service, and any other acts or omissions relating to the site.
You agree that your use of the Platform and Services is entirely at your own risk. Changes are periodically made to the Platform and Services and may be made at any time without notice to you. The Platform and Services are provided on an “as is” basis without warranties of any kind, either express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose and non-infringement. Urban Point makes no warranties or representations about the accuracy, reliability, completeness or timeliness of the content made available through the Platform or Services, or the Services, Platform, text, graphics or links. Urban Point does not warrant that the Platform or Services will operate error-free or that the Platform or Services are free of computer viruses and other harmful malware. If your use of the Platform or Services results in the need for servicing or replacing equipment or data, urban point shall not be responsible for those economic costs. Urban Point is also not responsible or liable should a restaurant be closed.
Everything you need to know about Urban Point Picks. Pick a topic to scroll to that section, or search across all questions.
Urban Point Picks is a section within the Urban Point app that gives users access to curated experiences, activities, services, and lifestyle offers across Qatar.
Unlike traditional Urban Point B1G1 offers, Urban Point Picks allows you to purchase selected offers directly through the app and redeem them when you visit.
Picks: Purchase your voucher in the Urban Point app first, then redeem it at the outlet.
B1G1 offers: Redeem your offer at the merchant and pay during your visit.
Yes. A valid email address is required to complete a purchase. If no email address is associated with your Urban Point account, you will be prompted to add one before proceeding to checkout. Your email address is used to send purchase confirmations and redemption confirmations.
Payments are securely processed through Urban Point's payment partner.
Available payment methods include:
Available payment methods may change from time to time.
Once your purchase has been successfully completed:
Yes. A purchase confirmation email will be sent to your registered email address after a successful transaction.
The email includes:
If your payment is unsuccessful, the transaction will not be completed and no voucher will be issued.
You may retry the payment or attempt the purchase again later, or by selecting an alternative payment method.
In the unlikely case payment has been deducted but you have not received a purchase confirmation, please contact us
Purchases are generally final once payment has been successfully processed. Please review all offer details carefully before completing your purchase.
You can access your purchased offers through any of the following locations:
Option 1: Purchase Summary
Immediately after completing your purchase, tap Redeem Now from the Purchase Summary screen.
Option 2: Purchased Offers Icon
Tap the Purchased Offers icon (located at the top-right) available within the Picks section. The badge displays the number of active purchased offers currently available for redemption.
Option 3: My List
Navigate to My List → Picks. This section provides ongoing access to all active purchased offers.
The Purchased Offers section displays:
No problem. Your purchased offer remains available through the Purchased Offers icon and the Picks section within My List until it has been fully redeemed or expires.
The Purchased Offers section displays the remaining unused quantity available for redemption.
If you purchase multiple quantities of the same offer, any unused quantities will remain available until redeemed or expired.
You may receive reminder notifications for purchased offers that have not yet been redeemed, provided you have enabled notification permissions for the Urban Point app on your device.
These reminders may be sent before the offer expires to help ensure you do not miss the opportunity to use your purchase.
Yes. Once a redemption has been successfully completed, a redemption confirmation email will be sent to your registered email address.
The email includes:
Many offers require advance booking.
Unless stated otherwise within the offer details, you should purchase your offer first and then contact the merchant directly to make a reservation.
Information about the offer such as available locations, directions, number, and opening times can be found in the ‘Store Information’ section in the offer details page. Please review the offer details before purchasing.
Your purchased offer remains valid until its expiry date.
If your preferred date is unavailable, you may book an alternative date within the validity period.
We recommend booking as early as possible for high-demand experiences. For this, directly contact the merchant via the number found in the ‘Store Information’ section in the offer details page.
Yes. Unless otherwise stated within the offer details, purchased offers can be redeemed immediately after purchase.
Some offers may contain multiple types or categories within a single purchase. Examples may include different ticket categories, age groups, packages, or service tiers. Each type can be purchased separately and redeemed independently.
When redeeming a Multi-Type Offer:
If you have remaining quantities under another type, you may redeem those separately at a later time or during the same visit.
Offers are valid for 30 days from the date of purchase. The validity period for each offer is displayed within the app.
Please note that blackout days — as defined and displayed within the app — count toward the 30-day validity period.
Expired offers cannot be extended, refunded, or reinstated.
Yes. You may purchase multiple quantities unless otherwise specified within the offer details.
Yes. When redeeming an offer, you can select the quantity you wish to redeem, provided it does not exceed your remaining unused quantity.
No. If you purchase multiple quantities of the same offer, you may redeem as many quantities as you wish during a visit. Any remaining quantities can be redeemed during future visits before the offer expires.
No. Purchased offers are non-transferable and may only be redeemed through the account used to purchase them.
No. At this time, purchased offers are intended for use by the purchasing account holder only.
No. Purchased offers have no cash value and cannot be exchanged for cash, credit, or alternative services unless required by applicable law.
Yes. Unless stated otherwise within the offer details, offers cannot be redeemed during designated blackout dates.
These may include:
Additional merchant-specific blackout dates may also apply and will be stated within the offer details where applicable.
Unless explicitly stated otherwise within the offer details, offers cannot be combined with:
Please contact us and provide the following information:
Our team will investigate and assist accordingly.
Please contact us. Our team will investigate the matter directly with the merchant and determine the appropriate resolution.
No. Availability remains subject to merchant operating hours, capacity limitations, reservation availability, and applicable offer conditions. We recommend booking early where reservations are required.
For assistance with purchases, bookings, redemptions, or account-related issues, please contact us through our contact form or in-app support. Our team will be happy to assist.