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FAQs

Below are the frequently asked questions. Visit our Terms of Use and Rules of Use pages for full details.

How does it work?

How do I use an offer?

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Step 1. 

Pick any offer and show the staff the offer you want to enjoy.

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Step 2. 

Tap the “Get it” button.

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Step 3. 

When you pay, the outlet staff enters their PIN, and you get the discount!

Offer Rules

  • How many times can I use a offer?

    Each offer may be used once per month. 

  • How long are offers valid?

    Every offer expires at the end of every calendar month and renews again on the first of the following month. This means if you subscribe on the 15th of the month, for example, and use an offer, that offer will renew again on the 1st of the following month for you to use again as offer validity is tied to each calendar month, whereas your subscription date is tied to the day you joined. Offers are valid 24/7 except for blackout days, which are Eid Al Fitr, Eid Al Adha, Christmas Eve, Christmas Day, New Year's Eve, New Year's Day, Valentine's Day, Qatar National Day and Qatar National Sports Day. In the case of special one-day-a-week theme brunches, for example, check the “What you need to know” section on each offer page inside the app for further details on specific offer validity.

  • How many offers can I use at a time?

    Urban Point provides two types of Offers: (1) Primary Offers and (2) Secondary Offers. 
    (1) Primary offers are any Offers of the “Buy 1 Main Menu Item Get 1 Free” type. They may be used by 2 people and up to a maximum of 4 Offers per table, for a group of 8 people or more.
    Number of people: 2 -> Number of Offers: 1Number of people: 3 -> Number of Offers: 1Number of people: 4 -> Number of Offers: 2Number of people: 5 -> Number of Offers: 2Number of people: 6 -> Number of Offers: 3Number of people: 7 -> Number of Offers: 3Number of people: 8 -> Number of Offers: 4Number of people: 9 -> Number of Offers: 4
    (2) Secondary Offers are all other Offers that are NOT Main Menu Items for Main Menu Items. Examples of Secondary Offers are “Buy 1 Main Course Get Dessert and Drink Free”, “Buy 1 Hair Cut Get Massage Free” and “Buy 1 Appetizer Get 1 Free”. Secondary Offers may be used by a single person, and the number used per visit is up to the discretion of the Merchant. 
    In the case of a dispute, the bill must be settled as per local law. Relevant parties will be contacted for resolution.

  • Can I use the offer at any brand location?

    Each Offer is tied to a location, which means that if for example all Baskin Robbins locations are on the Urban Point app, then Offers may be used at any and all locations listed on the app. Offers from one location are not redeemable at another location.

  • Can my relatives use it?

    Yes. The same account may be used from multiple devices - simply log in with the account info. Once an offer is used on any one account however, it will be shown as used on all devices that log into that account.

How do subscriptions & billing work?

  • How can I subscribe to access the offers?

    Ooredoo Shahry and Qatarna (Post-paid) customers simply go to the offers section of the Ooreodo app the claim their free subscription. Then they login to the Urban Point app with their credentials and offers will be unlocked. VideoSee step-by-step process with screenshots
    Ooredoo Hala (Pre-paid) customers may download and register on the Urban Point app and then on the home screen, tap the “Gain Access” button to subscribe and follow the steps.See step-by-step process with screenshots
    Non-Ooredoo Customers can pay by creditcard within the app See step-by-step process with screenshots

  • I'm not receiving OTP. I can't access my offers.

    The following steps is a troubleshooting process that can be followed.
    1. Check if you have the latest version of the app installed.
    2. Log out of your account and log-in again.
    3. For those subscribed through Ooredoo app, go to your Ooredoo app, unsubscribe from Urban Point then resubscribe again.

    If this troubleshooting steps do not work, email us at moc.tniopnabru%40selimsremotsuc and provide us your account details, description and a screenshot of the error, if applicable. Our customer support team will assist you as soon as possible, generally within 48 hours.

  • How does billing work?

    Postpaid customer simply see in their Ooredoo app that they are subscribed to Urban Point and may join or cancel anytime. To claim a free subscription, they go to the deals section of the Ooredoo app and claim it there. Then they can download the Urban Point app for free and it will recognize that they already have access. After your free subscription has ended, the monthly membership fee will be added on top of your Ooredoo bill.

    Prepaid customers need to have enough credit in their account in order for their membership to continue past the renewal date. When a prepaid customer hits the “Gain Access” button inside the Urban Point app, QR 15 will be deduced from his credit. If not enough money is in his account, roll-back charging will be used and they would therefore receive more charges of lesser amounts until the QR 15 is paid. This enables the customer to access the offers even if the full QR 15 subscription fee cannot be paid at the time he presses “Gain Access”.

  • How do I unsubscribe?

    Click here to see step by step with screen shots how to unsubscribe for each customer case. 
    To unsubscribe, simply tap the Menu icon on the top left of the screen and tap Unsubscribe.For postpaid subscribers who are subscribed to Urban Point through the Ooredoo app, they need to login on their Ooredoo app and cancel the subscription from the 'Subscriptions' tab.Vodafone customers would need to contact us via email and provide their account details so we could manually unsubscribe the account from the system.For inquiries contact moc.tniopnabru%40selimsremotsuc